top of page

Residential Water Damage

Step 1: 24 Hour Emergency Contact

The cleanup and restoration begins with a phone call. Our office at SKY Restoration DKI is available 24 hours a day and ready to dispatch to your home or business. When you are dealing with water damage, immediate response is crucial. A delay of just a few hours can greatly increase the severity of damage.

Have an Emergency?

Call us now, 24/7:

Step 2: Inspection and Water Damage Assessment

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SKY Restoration DKI Professional will determine the scope of the damage so they can develop an appropriate plan of action.

Identify and Stop the Water Source

We will check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source

  • Check for Contaminated Water

Identify the Type of Water

SKY Restoration DKI Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water

  • Gray / Category 2 Water

  • Black / Category 3 Water

Survey the Extent of the Water Damage and Inspect the Premises

We will inspect and test your home to discover the extent of the damage. Additionally, we will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage

  • Complete Safety Inspection

Move or Block Furniture

We will move furniture and property contents and block items to help prevent rust or furniture stains
on wet carpet.


Step 3: Water Removal / Water Extraction

The water extraction step removes most of the water from your home or property. By performing a thorough water extraction, SKY Restoration DKI Professionals help reduce the drying time and help to prevent mold and secondary water damage. They use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out 

If your home requires extensive restoration or cleaning, SKY Restoration DKI Professionals can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal 

Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, they may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water

  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SKY Restoration DKI Professionals inspect the carpet and pad and determine if it should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed

  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.

  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.

  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.

  • Truck-mounted and portable extraction units perform efficient water removal.

Step 4: Drying and Dehumidification

After the water removal step, your floors and walls may look dry at first glance, but they are still wet to the touch. Most building materials, like drywall and wood, are porous and will retain significant water. The retained water will cause these materials to warp, swell, or break down and can also cause mold damage.

Drying / Dehumidification

SKY Restoration DKI Professionals will manipulate temperature and relative humidity to remove the remaining moisture. They use specialized equipment, including industrial air movers and dehumidifiers, to remove water retained by building materials and other hard-to-access moisture. They’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

  • Use Dehumidification Equipment

  • Use Monitoring Equipment to Track Progress

Monitor Floor and Walls

They check the moisture levels to monitor the drying process.

  • Monitor Floors

  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.

  • High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

Step 5: Cleaning and Sanitizing

Your property’s walls, floors, and other surfaces will likely need professional cleaning treatments. Besides cleaning your property’s structure, SKY Restoration DKI Professionals will also clean your belongings, like furniture, upholstery, clothing, and other restorable personal items, damaged by the water. Flooding and water damage often require odor removal and deodorization treatments, since wet materials have an unpleasant odor.

Contents Restoration

SKY Restoration DKI Professionals specialize in restoring contents damaged by fire, water, or mold. Their expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes, including photos and other personal items that can’t be replaced.

  • Dry Cleaning

  • Wet Cleaning

  • Spray and Wipe

  • Foam Cleaning

  • Abrasive Cleaning

  • Immersion Cleaning

Odor Removal and Deodorization

SKY Restoration DKI Professionals are trained to identify and eliminate offensive odors with industrial air scrubbers and fogging equipment. This equipment can effectively treat serious and persistent odors that typical air fresheners and similar treatments can’t.

  • Odor Removal and Deodorization

  • Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, they may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  • Antimicrobial and Antibacterial Treatments

  • Sanitizing and Disinfectant Treatments


SKY Restoration DKI Professionals will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

  • Properly Dispose of Refuse

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Emergency Building Services

When your home has been damaged by a storm or water, the immediate concern may include temporary protective measures to prevent additional damages, like placing a roof tarp.  

  • Board-Up

  • Roof Tarp

  • Temporary Fencing

  • Move-Out / Pack-Out

  • Temporary Warehouse Space

Repairs and Minor Building Services

The following building and repair services may be necessary to restore your home to pre-water damage condition.

  • Drywall Removal and Installation

  • Hardwood Floor Repair

  • Tile Floor Repair

  • Painting

  • Carpet Repair and Installation

Building Services and Reconstruction

SKY Restoration DKI Professionals can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep cost low. It can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

bottom of page